Royden Leather Belts
Return and Exchange Policy
Please contact us before sending back merchandise! Late returns, without an RA #, refused deliveries, return to sender and CODï¿½s (cash on delivery) are not accepted.
We stand behind our products with a money-back guarantee. You will need to contact us within 10 days of receiving your items to arrange for an exchange or refund. After that time frame, we assume a purchased item to be in used condition, and non returnable. Call us at 610-863-9949 or email us roydenleather.com to get your return authorization number.
Although our suggested measuring directions work most of the time, we will exchange your belt one time for a larger or smaller size within 10 days of you receiving it, and within the same price point.If the changed size is priced higher, we will charge you the difference in price of the belt.
If you are exchanging your belt for a different style, color, or width, or for a refund, there will be a 20% restocking fee to do this.
Reason for the restocking fee: Since we are the manufacturer, we are able to custom make your order the moment it is received and ship it out in a timely manner. This allows us to offer our belts at a discount off retail prices. When we receive a returned belt, we must discount that belt even further and sell it below cost to move it out of inventory. Most companies that sell custom belts do not accept returns but we want to give our customers the option to return your belt for any reason within the allowed time. The restocking fee covers our original Shipping & Handling costs and the costs to restock the belt.
Your belt must be in NEW, UNWORN, UNUSED Condition in order to return or exchange it. We cannot accept belts back that are Bent, Creased, Scratched, Crimped Edges, or Show Any Wear Marks. We inspect all of our belts before shipping to assure the customer that they are receiving a new belt, never marked or worn.
What would you like to do?
Exchange belt for a different size.
Exchange belt for a different width or style .(20% Restocking Fee)
Return belt for a refund (20% Restocking Fee)
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